Hello @ThiagoPereiraRJ Native UI or List view access the table directly however Service Operations Workspace calls the API - To understand or see this, inspect or use browser's developer tools and navigate to "Customer History" tab in SOW. Share the ...
Hello @AzizM Navigate to All > Maintain Items and enter the name of your catalog item.Scroll down to Process Engine tab and select the desired Flow.Hit Save/Update.
Hello @matthew_hughes It looks like these test accounts seems to have user preferences set to Service Operations Workspace.
Check this: https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/3081038
Hello @ThiagoPereiraRJ Most probably ACL is the root cause and solution too. For your reference, check this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2557079
