Role functionality

[AnthonyMull]

Hi community,

I am looking for a reference to all roles in Servicenow and their function. I can see the description in the tool itself but I am looking for more detail as to what app the role gives access to and what permissions the role gives in each applicaiton / module.

Thanks for help.

[AndersBGS]

Hi @AnthonyMull ,

you don’t find what you’re looking for in one place / one page, but the product documentation is a good place to start for OOTB roles. For custom roles, you can only rely on your own documentation. 

[Dr Atul G- LNG]

Hi @AnthonyMull 

There is no direct way to get all this information in one place. However, you can refer to the Roles table, where you will find brief role descriptions that are fairly close.

For more detailed information, you can:

• Refer to the official documentation, or

• If the requirement is module-specific, follow best practices (formerly known as Now Create). From there, you can download the Process Workshop decks, which provide detailed explanations of specific roles and responsibilities.

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_user_role_list.do%3Fsyspar...