Roles are not inherited from ITIL groups

Akshay03
Kilo Sage

‎11-16-2023 12:07 AM

We have encountered an issue where some users are missing inherited roles from ITIL group. The roles were removed without any audit history.

We have observed that removing a user from a group and adding them back resolves the issue. However, we are unsure why this is happening. Do you have any insights on this?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-16-2023 03:44 AM

Hi @Akshay03 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963057#:~:text=Resolution,no....

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0756472

 

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Ash Goswami
Tera Contributor
In response to Dr Atul G- LNG

‎04-24-2024 05:49 AM

Atul,

 

What will I do if the roles have been removed from all ITIL groups for all users? Is there any quick fix available?

 

Waiting for your response.

 

Warm Regards,

Ashirwad

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