How to generate a dynamic Tiny URL for External URL's ?

[Gaurav Kumar15]

Hi, 

Wanted to see if anyone worked around generating Tiny URL's for storing that in URL type of field. My use case is - We have external URL for each incident record which we are storing in the custom URL field, and we want to shorten it so that in the field it shows tiny url. 

Seems like OOB Tiny URL properties are not for this feature, did someone implemented any such kind of requirement and share their thoughts. 


Thanks in Advance

[Maik Skoddow · Accepted solution]

Hi

what about using a URL shortener service which also offers an API?

See https://www.programmableweb.com/news/10-top-url-shortener-apis/brief/2020/06/21

In that way you just need to implement a small integration

Kind regards
Maik

[Gaurav Kumar15]

Thanks Maik for sharing the idea. Yeah thats the last option we were thinking, is there any other option of doing it without doing integration. 

[Maik Skoddow]

Hi

to my mind, any alternative would cause more efforts. OOTB there isn't anything like this available and you have to implement everything from scratch.

The problem is not shortening the URL but to have a processor which listens to the short URL and redirects to the target, stored in any table.

And imagine what happens when a huge number of URL request will hit your ServiceNow instance and block it from delivering important contents.

Kind regards
Maik

[Gaurav Kumar15]

Thanks Maik for the insights, yeah doesn't seem like theres anything available OOB.