Rules / licence access ?

[henri8]

Hello,

Do you confirm that once a user is assigned one of the roles below, they are licensed by Fulfiller?

1- change_manager ?
2- sn_change_cab.cab_manager
3- sn_chg_soc.change_soc_admin
4- itil
5- itil_admin
6- admin
7- knowledge
8- knowledge_admin
9- security_admin
10- admin

Some businesses don't use Fulfiller licences although they have Back Office access.
Can you confirm that this is OK ?

[Community Alums]

Hi Henri, 

Licencing is a bit of a complex topic, so you should work with the Account Executive for the customer you're working with to confirm their licencing requirements. 

As a broad statement, all of the above roles you've mentioned would require an ITSM fulfiller licence for read/write access or (for the non-admin roles) a business stakeholder licence to read only. 

Mike

[Sulabh Garg]

Hello Henri

Yes its correct, roles you mentioned will consume fulfiller license.

There can be few users who can have backend access without using fulfiller license, e.g.: Stakeholders who want to see the ticket in read only mode or dashboards but never work on the tickets as a fulfiller.

Please Mark ✅ Correct/helpful, if applicable, Thanks!! 

Regards

Sulabh Garg

[jdonily]

Could anyone advise what that role would be? One with backend access without a fulfiller licence?

[SaileshL]

Hello @jdonily It should be business stakeholder or snc_read_only
Below article has more details https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748343
Thanks

Sailesh