save merge button is not working in Skipped records

chandan86patra
Tera Contributor

Hi All,

I would like to merge the OOTB (Out-of-the-Box) and custom scripts in the skipped records; however, the Save Merge button is not working.

Could you please guide me on how to use this functionality? I noticed that the Save Merge UI Action is available on both the Skipped Records and Resolve Conflicts pages, but I am unsure of the correct process to perform the merge.

Any guidance would be greatly appreciated.

 

Thank you,

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@chandan86patra 

check this

How to fix save merge failures when resolving upgrade conflicts 

Processing Skipped records and capturing Upgrade Details in Update Sets 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar  : How to fix save merge failures when resolving upgrade conflicts   : this article is not working . could you please help.