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02-28-2022 06:02 AM
The Save ui action on change request table not visible to change owner, so how to debug the ui action,
If i could impersonate change owner ,So can i debug the ui action why he is not able to see the particular ui action..
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02-28-2022 09:12 PM
Hi @kalpana Mokle
Couple of things to note here :
1) OOB version on change Request form there is no SAVE option available on the form in form of BUTTON.
2) It is visible only when you Right click on the header of the form and there you have a Save option in the List Context menu as shown below:
3) Can you verify if Save button is visible similar to what I have shown above or not?
Now in order to debug this further, is Save button visible to admins or other user? If yes, then do one thing scroll down and you will have "save" like below on your Change form:
For example, I have done this on Update button just to show you how you need to do this for Save button
Right click on the button and then select "Edit UI Action" as shown below:
This will open the UI action which is getting displayed here.
4) Also, what is Change Owner in your instance, is it a Group with list of members or is it a Role named as change_owner
Say if change_owner is a role, check id that Role has been added in the condition or not. If not add the condition along with other already existing condition as below:
.... Existing Condition && gs.hasRole('change_owner');
Say if Change Owner is a group then you need to add like below:
... Existing condition && gs.getUser.isMemberOf('Change Owner group Name');
Just be mindful that before making this change, please check the SAVE UI action is written on change request table only and not on Global Table.
If it is on Global Table then , first change the Table Name as change_request" and then right click on the header and click on Insert and Stay as shown below and then do the change by adding the condition as mentioned:
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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02-28-2022 06:09 AM
Hi
any suggestions plz
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02-28-2022 09:12 PM
Hi @kalpana Mokle
Couple of things to note here :
1) OOB version on change Request form there is no SAVE option available on the form in form of BUTTON.
2) It is visible only when you Right click on the header of the form and there you have a Save option in the List Context menu as shown below:
3) Can you verify if Save button is visible similar to what I have shown above or not?
Now in order to debug this further, is Save button visible to admins or other user? If yes, then do one thing scroll down and you will have "save" like below on your Change form:
For example, I have done this on Update button just to show you how you need to do this for Save button
Right click on the button and then select "Edit UI Action" as shown below:
This will open the UI action which is getting displayed here.
4) Also, what is Change Owner in your instance, is it a Group with list of members or is it a Role named as change_owner
Say if change_owner is a role, check id that Role has been added in the condition or not. If not add the condition along with other already existing condition as below:
.... Existing Condition && gs.hasRole('change_owner');
Say if Change Owner is a group then you need to add like below:
... Existing condition && gs.getUser.isMemberOf('Change Owner group Name');
Just be mindful that before making this change, please check the SAVE UI action is written on change request table only and not on Global Table.
If it is on Global Table then , first change the Table Name as change_request" and then right click on the header and click on Insert and Stay as shown below and then do the change by adding the condition as mentioned:
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
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02-28-2022 10:17 PM
Thank you for quick response. You alwayz helped me . As the issue resolved.
Our change state and configuration is different from OOB so I investigate the RC and fixed the issue.
Thank u
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02-28-2022 11:57 PM
Glad to help you here and your issue is also resolved. Happy learning!!
Regards,
Shloke
Regards,
Shloke