Hi, I have 2 tables: task table (task)reason for change table (u_reason_for_change) I have fields named "executive summary" and "cause of outage". Once I input one of those in task fields and submit the task, it was not copied in the reason for outag...
Hello All, I am looking to pull a report on Incident tickets and SCTask tickets that were worked on by a group (lets call the Group "Benefit") however, I do not want to include tickets that was assigned to the group but not worked on by a member of t...
I can't find the answer to this, and I'm pretty sure it's because it's such a dumb question.I've got a Record Producer, and in the script that handles it, I'd like to have it redirect to one place if we're working with a CMS site, and a different pla...
Hi Everyone, Just a quick inquiry if there is an ITIL expectation on how often an open incident should be updated by the assignment teams? We have been using a number of 7 days that an open incident should be updated in... But this is just a # we cam...
I am looking for a piece of code to delay the closure of the spModal box. Currently as soon as you click "OK" the box closes however, instead of this I am hoping there is a piece of code I can use on the client script that will delay the closure of t...
HI All. I need to copy all variables from a catalog item(portal form) to sc_task description field. there for i'm using the next business rule (along a client script) which works OK except for list collectors. I'm getting a sys_id as value if catalog...
we have a business rule which will set the approvals no longer required, in the business rule we have given the work notes as "approvals are auto mated by system" but finally the work notes are being updated. but not by the system. with the name of t...
Hi all, just wondering if anyone has run into this. I am making the service catalog public in the Service Portal and I have made the sc_category page including the widgets. Everything seems to work great when accessing it public except when you cli...
Our security team is requesting a history of login attempts to our production instance. They want both the successful and failed login attempts.Since the event log only goes back a week or so, this is not suitable for their purpose. So I created ...
We recently migrated from Kingston to Madrid (skipping London). We have some group membership orchestration in place via ServicePortal with a Workflow that allows for self-service management of distribution groups. Essentially, a user makes a reques...
Dear All, i have written script to send notification form transform map run script when inbound request comes to import set api. Event is generated and it getting processed with in 2 seconds but no email entry in email logs. i am able to preview em...
Is there a way to have an audit record if someone just opens a incident or request / task?
Hi all, Wanted to set the field "state" with blank as an option using the "drop down without none" (for eg: in incident table state field).Tried to modify in the dictionary of state, setting the default value as empty but still it is displaying none ...
Hi All,I'm having an issue with a Catalog Client Script. I'm using a template provided by another user in this forum (Pradeep Sharma) which does exactly what I want except it does not order by sequence. I can't seem to get "sort" to work so I am ...
I'd like create some static content (text) in the form when creating a new update set. This static text would be just above (nor next to) the NAME field on the form. The static text would describe our required naming convention for update sets.I know...
