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Knowledge Article Popup message

On Knowledge Article Page when ever we click on Helpful Yes/No it should Popup a message box to provide the Feedback and Feedback needs to be captured on KB_feedback Table. Need a client script for a Widget. Helpful ? is set on Widget Popup should b...

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User395771 by Tera Contributor
  • 1468 Views
  • 1 replies
  • 0 helpfuls

Resolved! onSubmit Catalog Client script - setvalue

Hello, I have an onSubmit Catalog Client script which calls the script include. The script include returns 2 values response and error code. I want to set these 2 values in the variables  onSubmit Catalog Client script: function onSubmit() { var Nasa...

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User179407 by Mega Guru
  • 4601 Views
  • 3 replies
  • 4 helpfuls

Unable to associate a Child incident ticket to a Parent Ticket

Several tickets were rasied for the same issue, I have been unable to link them to a single Parent ticket, when I select related records within the incident there is an option to link the incident to a problem or  a change request, but not a parent i...

Naresh P by Kilo Contributor
  • 1486 Views
  • 3 replies
  • 1 helpfuls

Resolved! Exporting data to on-prem database for reporting

We want to export data from certain selective tables like Incident, Change to an on-prem database to enable our users to be able to perform reporting by cross-referencing this data against other data available on-prem. I have searching through commun...

Siva Kaza by Giga Contributor
  • 3734 Views
  • 3 replies
  • 3 helpfuls

Impact, Urgency and Priority Mapping on Incident From

Hi Guys,  ---I have added an extra option for impact and urgency (1-Critical), the mapping was adjusted in the dl_u_priority table with a custom matrix. ---Till here it is fine, Now I have to revert the changes and bring it to original mapping, So I ...

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Have to create write acl for few fields which are present in scoped application using script. Table and other fields are present in Global application. Whenever i click on advance for writing the script it makes it read only.

Not allowing to add script for ACL in scoped applications. Have to create write acl for few fields which are present in scoped application using script. Table and other fields are present in Global application. Whenever i click on advance for writing...

Ajay Sharma6 by Kilo Contributor
  • 2416 Views
  • 8 replies
  • 0 helpfuls

Resolved! How to make bold letters in body of the notification message.

Hi All, In my first run script activity have a scratchpad variable(workflow.scratchpad.msgFinal) where i am storing a result. Please refer below After this run script activity i have a notification activity where i am printing the scratch pad variab...

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Community Alums by Community Alums  
  • 6323 Views
  • 19 replies
  • 2 helpfuls

Resolved! Info message not showing in portal

Hello,   I have a requirement to show an alert if the record already exists in the table for the same name and show the link to the record through alert or infomessage. For this I wrote a Catalog client script and is working while doing 'Try it'  but...

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shwethanair by Kilo Expert
  • 3753 Views
  • 16 replies
  • 0 helpfuls

Sharepoint integration with ServiceNow Knowledge

Hello all,   I was wondering if anyone has experience or feedback on integrating sharepoint with servicenow, I'm not looking for 3rd party apps.   What I want to be able to do is have virtual agent pick up data from either an internal sharep...

How to Make variables readOnly after approval

Hello, I am looking to set the variables on RITM to read-only after final approval. The flow on the request is that first group (Group Tech) reviews the first RITM and approves then sends to second group (Group Bravo) that will review the second RITM...

AP30 by Tera Expert
  • 1190 Views
  • 2 replies
  • 1 helpfuls