Resolved! in what table is stored categories and subcategories for incident
Hi, in what table is stored categories and subcategories for incident, i want to retrieve them by table API, Thanks
Forum Posts
Resolved! How do I hide or delete the "delete" button? And for everyone except the site admin?
right now, someone can delete the change at any stage of the ticket. I don't want anyone to be able to delete the ticket (except maybe the system admin). Thanks, Ashley
21 CFR Part 11
21 CFR Part 11 Compliance: Has anyone built and deployed workflows to manage change in ServiceNow that obey 21 CFR Part 11 with full audit trail capabilities and compliant bound electronic signatures?Also, has anyone performed 21 CFR Part 11 valida...
Resolved! I need a database view so I can look at RITM's and TASKS and variables from the RITM.
I am trying to build a report with the RITM and the TASK joined. I am trying to pull the variables from the sc_req_item table and show in columns. Of course when I run the RITM table I can pick whatever variable I want, but within the report I ne...
CMDB Custom Attribute Creation
Hi All,We added all the custom attributes to OOB classes like port, service and circuits.. but there was a comment from servicenow that we should extend these classes as new custom class and then add the custom attributes there.. Ex. create a new cla...
Dynamically change target table in transform map
Hello,Is it possible to dynamically change the target table in the transform map at the row level?For example when importing data into CMDB, instead of importing into cmdb_ci base table, being able to specify at record level to which extending class ...
how to check Which UI is running in current version of service now?
how to check Which UI is running in current version of service now? ours is eureka currently
CMDB baseline comparison report
I would like to be able to run a report that compares two baselines and displays the differences between them. I have looked and can't find anything like this. Is there a way to do this?Ric
Changing Task View
HelloOk so the problem now is that we have a lot of tasks assigned in my queue.However some are better labeled that others. I need all the tasks to display the new starters name.For example the short description will say 'Notify Hiring Manager of e...
ServiceNow License Counts
We are using the Fuji release and attempting to get a license count of the different user roles in Service Now. Does anyone know how I can get this information?
Activity Formatter Help
I found that in one of the threads we can have the activity formatter in the UI page as you can see belowwith this script UI Macro<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:...
Resolved! Why Gliderecord's getRowCount is not giving accurate result?
Hi All,I'm trying to get the count of the number of features associated with a release. I have written an after business rule on Insert, on the rm_feature table with the below code:(function executeRule(current, previous /*null when async*/) { // A...
Resolved! List view in UI page
Is it possible to bring up the list view in UI page. eg: we have a baseline module , after creating a new baseline we can see the list of entries for a specific condition as shown below is it possisble to bring up these list (CMDB Baseline Entries) i...
Resolved! Call ticket application
We are looking at implementing the Call ticket application as the first step when the user calls into the help desk instead of creating an incident. One of the concerns is that the call ticket is not extended from the Task table. This will prevent us...
Resolved! Apply template using rest api
Hi Is there any way to apply the template on a change using rest api.after querying the JSON output i have reached to below field. Does any one knows how to update this field?"u_template": {"link": "XXX", "value": "yyyy"}