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Resolved! How to display a message when an Incident is a Parent or Child?

Howdo, I have what I thought was a simple task and appears to have turned out to be anything but! I want to display a message at the top of an Incident record to warn people if it is a Child or a Parent (or possibly both!) The child message is easy a...

Resolved! Service Request with no Workflow

Wanted to see if anyone has every seen this. I have a Catalog Item that a user can submit that requires no approval and they can assign it to a certain group of their choosing.  Nothing special except for the fact that every morning I find 3 or 4 tha...

sgmartin by Kilo Guru
  • 2449 Views
  • 4 replies
  • 0 helpfuls

How to auto populate User id in a reference field in scoped apps

Hi All ,  I need help with situation explained below .  i am working in a scoped app  called  'Lab client'  ,on lab form  i created a reference field 'Recorded By'  which reference to sys_user table .  i am trying to auto populate it with logged in u...

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vahini by Giga Guru
  • 3037 Views
  • 7 replies
  • 0 helpfuls

Resolved! ACL Issue on reference field

I am having an odd issue with a reference field and acls on the destination table. Table B references two fields on Table A.  These fields are not visible from Table B form, but work fine when hitting Table B directly.   Debugging Security,  I see a ...

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bscherer by Giga Guru
  • 2423 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to add image in email body

hi  How to add image in emaul body I added image in image table.so now i want display that image in email body How to do that. Thanks in advance    

Nag9 by Tera Expert
  • 7673 Views
  • 4 replies
  • 9 helpfuls

Resolved! Change field colour based on values in another related field

I have a requirement to change the color of the text in a field based on the value in another, related field. In this case it is the software license user entitlement.   I want to display the user name in red if the user has a non active state. For e...

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richofing by Mega Contributor
  • 5502 Views
  • 8 replies
  • 6 helpfuls

Add the current date to the subject line of a scheduled report

I'd like to know how to add the current date to the subject line of a scheduled report.  This daily report is emailed to all CAB members but I'd like the report name to show the date it is for.  e.g.  report for changes made yesterday should show yes...

sellis by Kilo Contributor
  • 4556 Views
  • 3 replies
  • 1 helpfuls

Hide the Variable Set title?

Hi everyone,   I wonder how can i do to hide the variable set title in the Catalog Tasks view and also in the Catalog item view, and preserve the "+/-" icon so that it remains possible to expand/retract. In the variable set configuration is the "Disp...

D_ Nistal by Tera Contributor
  • 1945 Views
  • 2 replies
  • 0 helpfuls

How to pass any variable value from client script to UI Macro

Hi All, Based on User selection, I want to show "allocated PC's from cmdb_ci_pc_hardware". For that i have created "macro with label" variable and also created one on change client script. I want to pass User sys_id to ui micro so i can query record...

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patSnow by Tera Contributor
  • 2773 Views
  • 4 replies
  • 1 helpfuls

Can we write Client Script for Survey Question Display ?

Hi All;  My requirement is to populate the survey question as per the answer given in previous question. We have a dependent condition available in the question configuration but at a time we can give only single field. My requirement is if all the p...

Dashboard banner/message

Is it possible to add a temporary banner / message to a dashboard so that the people that use this dashboard can see that message?  thanks 

Resolved! Approvers tab is not showing

Hello, I don't know if this is out of the box but I need to add approvers manually into the HR case. The approver related list was setup correctly. But when viewing the form: If a case has a generated approvals from the WF it will show the related l...

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