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Resolved! How to retrieve the country of the current logged in user?

Hello, I have to pre-fill a field on a record producer with the Country of the person creating the incident. I tried using javascript:gs.getUser().getLocation(); , however this only returns the location of the user, I require the country field. I tri...

Victor Rusch by Kilo Contributor
  • 6466 Views
  • 5 replies
  • 4 helpfuls

Help with Change Blackout Schedules

Hi,I am trying to prevent users from submitting a change during change freeze period using 'change blackout schedules', But even after creating a change blackout schedule and attach the schedule to it I am still able to submit a change in those perio...

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How to copy both work notes and additional comments in a field

Hi All, We are using OOB Time Worked functionality on incident form So I would like to copy the latest Additional Comments /Work notes entered on Incident to comments field in Time worked table. I wrote a before insert/update BR var workNotes = curre...

sk59 by Tera Expert
  • 4088 Views
  • 17 replies
  • 0 helpfuls

Resolved! Workflow tasks cause RITM to "Close Incomplete"

Hello All, I have some catalog items where the workflow generates tasks based on questions answered from the form. I am using the "If" condition on the workflow with "Yes" and "No" as the triggers. I also have a "Join" that waits for all generated ta...

Resolved! How do I share a personal filter?

I have a personal filter that I have created.  in the documentation it says I can share my personal filters.  But I cannot find out to do that?  Can someone help me out? Thanks!

g_form.setValue not working on ServicePortal

Hi All,   I am using below script to populate a variable on submit of the catalog item. The script is working fine on desktop from Service Catalog but it is not working on Portal. The setValue is not working on portal alerts are generated on portal a...

RohanBathla by Tera Contributor
  • 2891 Views
  • 5 replies
  • 4 helpfuls

Keyboard shortcut for "Update"

Is there a keyboard shortcut for the button "Update"? Or does anyone has the code to create this? Thank you so much!

Charlotte by Tera Contributor
  • 1514 Views
  • 6 replies
  • 0 helpfuls

Catalog item description dynamically change

i would like to show the catalog item description based on logged in user. if user belongs to one company - A, description-A should e visible something like that.   Please help

pradeep433 by Kilo Contributor
  • 2515 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to get parm2 value in the Notification?

Hi All, I am triggering event from server script in a widget. I am passing some value in parm2. Now I need to get that parm2 value as a part of my email notification body. How can I get that? Please help anyone. One more thing is I have two template....

vennela2 by Tera Contributor
  • 3780 Views
  • 4 replies
  • 11 helpfuls

How can I set the Stage field on RITM

Hi All, How can I set the Stage field on RITM, stage field is displaying the back end values instead of Label. Have not created any workflow for the item and handling the stage fields through UI actions and business rules.     Thanks & Regards, Anus...

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anusha06 by Tera Contributor
  • 1434 Views
  • 8 replies
  • 0 helpfuls

Resolved! Create a specific request from UI Action in CSM

Hello All, I have a UI action on my Case application that I want my end-user to use to create a Catalog item. I want to link this button to a specific catalog item so that when users click on the button, it will open the specific catalog item and ass...

lexy by Kilo Expert
  • 1712 Views
  • 5 replies
  • 3 helpfuls