When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...
Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user? If so, what is done?
Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...
We need the ability to specify aliases for locations, because some key locations (such as datacenters and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...
Hi,In the Department table of ServiceNow, one of the Department has name as GGO MENA â€" ALL ( which has ASCII characters in it). This is one such example. Now, such values are already loaded into ServiceNow from another source.Now, when i try to s...
Hi SN Community,I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request do...
Hi,I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.Please s...
Problem modules dont have ITIL permission on my personal instance. I logged in with ITIL user and this user able to see all modules. the other module which have ITIL permission those are not visible for ITIL user.Please suggest.
We are currently loading users from multiple OUs in AD via LDAP. We will just call them "Employees" and "Contractors" OUs.However, when users are termed and disabled, they are moved to another OU labeled "Termed" and disabled in AD.We do not have LDA...
Hi,I was just wondering if there is a way to hide catalogue variables based on role.On most catalogue items, I have a field where the user must select a amanger to approve the request. However if the user has the "approver" role. They do not need to ...
we have two fields: due date and due date change.due date change is a counter that will count the number of times the 'Due date' has been changed.how to achieve this functionality.
I was wondering how other did this. Do most people separate out the Groups that can get assigned tickets and have designated security groups, or do most people have groups that are available to be assigned a ticket and have the roles for that group...
We have a global client where we need SLAs to be based on their locations time zone. For example:At the moment we have a one P3 Resolution SLA of 1 day that uses a schedule of 8 - 5 weekdays and the timezone on the SLA definition is (System)/US E...
Hi-I'm looking to copy a homepage from one user, to multiple users. Basically, one of our team leads created a homepage with specific gauges, filters, etc, and they'd like it to show up for a certain group of users in IT. Is there a way to do thi...
Hiii, I have an itil user who need access to see XML of the records and search the records using sys_id's. How to provide access for only to that particular person.Thank,Tony