SC Task auto closed by system

[kartikchoum]

Hi Community,

Weird situation. We have some Tasks like incident task and sc tasks which are auto closed by system with the comment: No user response, closing ticket.

I have tried to check the business rules, script includes but cannot find anything where script contains "No user response, closing ticket."

Thus, I now count on the community to help me see some Hope.

[Arun_Manoj]

Hi @kartikchoum ,

Could you please check there is any schedule job running for task/incident/sc_task table.

Please mark it as Helpful, If the solution is fine.

thanks

Arun

[kartikchoum]

tried but no luck

[Ankur Bawiskar]

@kartikchoum 

definitely some script is closing this

1) scheduled job

2) scheduled flow

3) sys_trigger

4) scheduled workflow

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kartikchoum]

Hi Ankur,

Yes but I am not able to find it. Do you have any tip or trick to for filter that can help?

So far I have tried searching with "auto close/ auto resolve" or Script contains "No user response, Closing the ticket"