SC Task auto closed by system

[kartikchoum]

Hi Community,

Weird situation. We have some Tasks like incident task and sc tasks which are auto closed by system with the comment: No user response, closing ticket.

I have tried to check the business rules, script includes but cannot find anything where script contains "No user response, closing ticket."

Thus, I now count on the community to help me see some Hope.

[Ankur Bawiskar]

@kartikchoum 

you can try to use Code Search feature and search for that text

If my response helped please mark it correct and close the thread so that it benefits future readers.

[kartikchoum]

Thanks for the information, but cannot find it sadly 😞