sc_task state has changed to 8 (which doesn't exist in choice list) for a handful of closed records

captainpugwash
Kilo Expert

Hey Everyone, 

An Agent reported noticing that a few of their closed reqtsk records states had changed to 8,

When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on another record the 8 isn't visible.

The choice list also doesn't have any records for that tabel with either a label or value of 8.

This isn't a show stopper as it only appears to be happening on a small number of closed records but Any help would be appreciated!

Thank you! 

1 ACCEPTED SOLUTION

captainpugwash
Kilo Expert

Ok solved! The Tasks with the spurious state of (8) were orphaned tasks, we have a state "awaiting user info" which used to have a value of 8, The value was recently changed to 5 to keep the records as active. 

When this was changed any records that were currently marked as "awaiting user info" were orphaned and left with their previous value as the state...

I would have assumed that changing the value for a state would be updated for all records with that state... Live and learn!

 

Appreciate the comments guys!

View solution in original post

5 REPLIES 5

captainpugwash
Kilo Expert

Ok solved! The Tasks with the spurious state of (8) were orphaned tasks, we have a state "awaiting user info" which used to have a value of 8, The value was recently changed to 5 to keep the records as active. 

When this was changed any records that were currently marked as "awaiting user info" were orphaned and left with their previous value as the state...

I would have assumed that changing the value for a state would be updated for all records with that state... Live and learn!

 

Appreciate the comments guys!