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07-12-2022 12:13 AM
Hey Everyone,
An Agent reported noticing that a few of their closed reqtsk records states had changed to 8,
When I open one of these records I can click the "state" drop down and see the label 8 in the list, if I click the "state" drop down on another record the 8 isn't visible.
The choice list also doesn't have any records for that tabel with either a label or value of 8.
This isn't a show stopper as it only appears to be happening on a small number of closed records but Any help would be appreciated!
Thank you!
Solved! Go to Solution.
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Request Management
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07-12-2022 01:19 PM
Ok solved! The Tasks with the spurious state of (8) were orphaned tasks, we have a state "awaiting user info" which used to have a value of 8, The value was recently changed to 5 to keep the records as active.
When this was changed any records that were currently marked as "awaiting user info" were orphaned and left with their previous value as the state...
I would have assumed that changing the value for a state would be updated for all records with that state... Live and learn!
Appreciate the comments guys!
- Mark as New
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07-12-2022 01:19 PM
Ok solved! The Tasks with the spurious state of (8) were orphaned tasks, we have a state "awaiting user info" which used to have a value of 8, The value was recently changed to 5 to keep the records as active.
When this was changed any records that were currently marked as "awaiting user info" were orphaned and left with their previous value as the state...
I would have assumed that changing the value for a state would be updated for all records with that state... Live and learn!
Appreciate the comments guys!