Scheduling Assistant to avoid conflicts - Scheduling conflict detected

[Srikanth_9]

In the Change Request the Scheduling Assistant is configured to get the next available date in the calendar and have displayed in the pop-up window. I need to know where the code has been written in ServiceNow.

[Abbas_5]

Hello @Srikanth_9 ,

In ServiceNow, a scheduling conflict occurs when two or more change requests are scheduled to occur at the same time, potentially impacting the same Configuration Item (CI) or overlapping with a freeze window or maintenance window. To avoid conflicts, ServiceNow provides a Scheduling Assistant and conflict detection features. 

How Scheduling Assistant Helps:

• Conflict Detection:

  ServiceNow automatically detects scheduling conflicts based on factors like freeze windows, maintenance windows, and release or downtime schedules. 
• Interactive Timeline:

  The interactive timeline calendar allows users to visualize schedules and identify potential overlaps. 
• Notifications:

  When a conflict is detected, users receive notifications to alert them of the issue. 

To prevent and resolve conflicts, consider these steps:

1. Plan Projects Realistically: Use realistic estimates when scheduling projects. 
2. Resource Calendar: Utilize the resource calendar to monitor availability and capacity. 
3. Communication: Communicate with other project managers and team members to coordinate schedules. 
4. Buffers: Add buffers to timelines to allow for flexibility. 
5. Involve Others: Involve relevant stakeholders in the decision-making process. 
6. Adjust Schedules: Make necessary changes to schedules to resolve conflicts. 
7. Conflict Resolution: When conflicts are detected, use the Apply Stashed Changes dialog to resolve conflicts. 

By utilizing the Scheduling Assistant and following these preventative measures, you can minimize scheduling conflicts in ServiceNow and ensure smoother change management processes.

If this is helpful, please hit the thumbs up and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Srikanth_9]

Hello @Abbas_5 ,

I need to know how the Interactive Timeline calendar was configured to get the available schedules in SNOW. Could you please help me with this. 

Thanks & Regards,

Srikanth Akula.

Thanks 

[Dr Atul G- LNG]

 Hi @Srikanth_9 

I doubt we can access this code, because it's not a typical UI Action — it's more like an HTML page, and we likely don't have access to that level of code.

🛠️ You can log a Now Support case with the team to get more details or clarification.