Scoring mechanism on problem task form similar to risk assessment on change request

malaviya
Kilo Expert
Hi All,
 
We have a story about scoring mechanism on the problem task form. Requirement is:
 
  1. User clicks on a related link and form opens up on the problem task form similar to Risk Assessment in Change Management. 
  2. User provides his input to various questions on the form within a given numeric range. 
  3. User's response to various questions are then added and displayed in a separate custom field on the problem form.

We tried implementing this using assessments/surveys but no success as of now. 

Checking if anyone here has implemented anything like this?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @malaviya 

 

It will not work, because, for the change the risk assessment plugin isn't provided by SN and has all configurations based on the same, you can take Chaneg risk as a base and can build your solution from scratch. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************