How can we move bulk of Problem records from One instance to another instance like dev1234 to dev 5678?

Purushotham Gan · ‎07-17-2022

Hi All,

Note: Only one time i need to move those records.

Please Assist me on this.

Harneet Sital · ‎07-18-2022

Hi Purushotham,

Yes, there are multiple ways you can do this. You can integrate the two instances but it isn't an ideal solution as you want to load the data just once. What might help you is - the data loading option in ServiceNow to load the problem data. Export your problem records from X instance and load them using the load data option so you can transform/map the fields while loading this data.

https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_le...

Moving XMLs might lead to discrepancies like reference field sys ids, if they are different the problem records will have broken references. If they are consistent, then feel free to use the XML export/Import option and yes you can import more than 1000 records using XML import/export

Hope the answer has helped you, please mark the answer correct/helpful. Thank you.
-Harneet
ServiceNow Certified Technical Architect

View solution in original post

Chandu Telu · ‎07-17-2022

Hi Purushotham,

Can't you export the data in xml and load this another instance through the import XML

Check the below link

https://servicenowguru.com/system-definition/imports/simple-power-xml-export-import/

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

panda1 · ‎07-17-2022

Whether the other instance is an empty table?
Direct export and pouring may cause duplicate numbers of two instances

1.Right click in the navigation bar of the list of problems

2.Export - XML

3.Right click in the navigation bar of the list of problems On another instance

4. Import XML

panda1 · ‎07-17-2022

Whether the other instance is an empty table?
Direct export and pouring may cause duplicate numbers of two instances

1.Right click in the navigation bar of the list of problems

2.Export - XML

3.Right click in the navigation bar of the list of problems On another instance

4. Import XML

Purushotham Gan · ‎07-18-2022

Thank to CHANDU & PANDU for giving your suggestions

Is there any possibility through INTEGRATIONS.

and/or I have a custom table so- Is it possible to move Problem records/Change records moving to custom table using XML.

Is it possible to move bulk records(more than 1000 records ) using XML import/export.