Search configuration not working in Now mobile

ARAVINDA11
Tera Contributor

‎08-11-2023 03:02 AM

@Ankur Bawiskar / @Community Alums / guys

 

I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile

 

Keyword -> Applcation (No result found)

Keyword -> Applications it is searching for the word matching to application please help me what to do Other than this everything is working fine

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2 REPLIES 2

Community Alums
Not applicable

‎08-11-2023 05:07 AM

Hi @ARAVINDA11 ,

This is expected behaviour. Custom search configurations in mobile are not supported.

A workaround is to use the portal inside the mobile app as an applet, and then give the user the experience of the portal through the mobile apps.

Please refer to the doc :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787172

 

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ARAVINDA11
Tera Contributor
In response to Community Alums

‎08-11-2023 05:19 AM

Plugin is already activated.I performed the same still it is not working

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