Search result for Asset records showing as General

[Pavan S]

We have recently configured Assets in the Global search in Search profile and Search sources. But for Catalog tasks and request items are already having in our instance and those are coming as requested items as a heading. But for Assets it is showing as Generic. 

Please find the attached screenshot for reference.

Can anyone help me on this about how to update Asset for Assets instead of Generic.

[Tanushree Maiti]

Hi @Pavan S 

AI Search uses EVAM and UX Templates to generate search result cards. For your requirement you have to update EVAM mapping configuration.

Refer: 

How to Configure AI Search View Templates for Better Search Results

https://www.servicenow.com/community/servicenow-ai-platform-forum/ai-search-configure-result-layout/...

https://www.servicenow.com/community/developer-forum/how-to-configure-fields-displayed-in-global-sea...