Seeking AI automation use cases to reduce IT service desk workload - Share your success stories

RC19
Tera Expert

2 weeks ago - last edited 2 weeks ago

Hello ServiceNow Community,

I'm exploring AI automation opportunities to significantly reduce manual IT service desk operations and would love to hear about your real-world implementations and success stories using moveworks/AI/servicenow or other tools.

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Dr Atul G- LNG
Tera Patron

2 weeks ago

Hi @RC19 

 

https://www.servicenow.com/customers.html?campid=284038&cid=p:plfd:dg:nb:rmkt:phr:goog_en_plat-ai-au...

 

https://www.sysaid.com/blog/generative-ai/how-to-leverage-ai-and-automation-in-it-service-desks

 

https://www.linkedin.com/pulse/how-reduce-service-desk-workload-ai-automation-resolve-io-nxsyc/

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Tanushree Maiti
Tera Patron

2 weeks ago

Hi @RC19 

 

1. Check AI Use cases library: https://www.servicenow.com/ai/use-cases.html

2. Incident categorization and routing 

3. Knowledge article recommendations

4. Enhanced change risk evaluation

5.Your AI Agents Are Starving. How to Feed Them-Value unlocked ITSM, CSM, HRSD, ITOM, SecOps, ITAM

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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