Whatever’s on your to-do list right now—a CMDB that gets more complex by the hour, alert noise that never quiets down, or a backlog of tickets that keeps growing—there’s a good chance someone solved it, and they’ll be in the room at Nexus for Service Operations on October 20th-22nd in Santa Clara, California.
This three day, in-person event at ServiceNow HQ is for people like you who use ServiceNow every day. Hear from ServiceNow product teams, partners, and practitioners who are eager to share valuable guidance and practical strategies through hands-on labs, customer sessions, and more. And it’s free for you to attend.
Solve the problems you're working on right now
Struggling with CMDB health and data quality? That health score looks fine until something breaks, and then everybody’s unsure who owns the fix. Learn how to:
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Fix CMDB data that affects business outcomes instead of only health scores
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Automate governance with AI remediation
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Retire, archive, and manage CIs with Data Manager and Data Certification
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Build scalable ownership models using CSDM, Technology Management Services, and Dynamic CI Groups
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Apply data quality best practices with Discovery, Dynamic IRE, and Data Foundations
Trying to cut operational noise and improve service reliability? When ten tools are all shouting about the same outage, can you truly fix it faster? Discover how you can:
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Build trusted service context with Service Mapping
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Improve visibility across cloud, infrastructure, IT, OT, and AI estate assets
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Modernize your Event Management practices
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Use Health Log Analytics and Service Reliability Management to identify issues faster and improve operational resilience
Balancing better employee experiences with lower ticket volumes? Everyone wants faster resolutions and fewer repeat tickets for the service desk. Explore how to:
- Deliver omnichannel self-service through voice, chat, and digital channels
- Resolve issues proactively before employees report them
- Speed up resolution times and cut service desk workload
- Build processes and workflows that put you on the path toward Zero-touch Support experiences
Need to move faster on change without taking on more risk? Learn practical approaches for:
- Implementing Modern Change Management, Digital Product Release, agentic Change Management, and AI workflows
- Delivering faster releases while holding the line on governance and compliance
See where Service Operations is going next
Once the foundational work is covered, you'll get a first-hand look at what’s coming next for Service Operations:
- AI specialists for service desk and IT operations
- Agentic AI and Autonomous IT
- MCP-powered operational intelligence
- AI-driven analytics and automation
- Emerging capabilities across ITSM, ITOM, CMDB, and Service Operations workflows
All this, all for free
Your registration includes:
- Hands-on labs
- Interactive roundtables
- One-on-one guidance from ServiceNow experts
- Product strategy and roadmap discussions
- Customer success stories and proven practices
- Networking with peers facing the same operational challenges you are
Wait—is Nexus really free to attend?
Yes. Nexus for Service Operations is free for customers. No registration fee, no conference fee, no training fee. Bring your questions, your challenges, and whatever’s been stuck on your backlog. You’ll leave with practical guidance, a few items you can tackle on Monday morning, and a clearer path for getting more value out of the ServiceNow products you own—and a look at what’s next.
Register now and we’ll see you at Nexus for Service Operations.
