Self- Service Analytics Dashboard

sreekeerthi
Tera Contributor

‎03-17-2025 09:56 PM

Hi,

 

I have few queries on implementing Self- Service Analytics Dashboard.

 

1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available.

"https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/product/knowledge-manag..."

Am I missing something or do we have to configure it using deflection metrics table. 

2. I also found that deflection metrics is considered on "sys_cs_conversation_task". Can we enable it for the search on portal.

 

Please help me on the above questions. Thank you in advance!

 

Regards,

Sree Keerthi Kasula

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Parv
ServiceNow Employee
ServiceNow Employee

‎03-25-2025 08:43 AM

Hi,

 

If you have all the necessary plugins installed, you will see the dashboard when you navigate to:

Platform Analytics > Library > Dashboards > (Search for) Self-Service Analytics.

 

Best,

Parv

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