Send notification to guest user email
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02-29-2024 08:21 PM
We have created a flow which triggers when an email is received from one email id.
Now when a user whose account is present in instance for that it is working fine.
For unknown account we are facing following issue:
1. In activity it is showing that the incident is created by guest, but caller_id is not getting updated as guest.
2. As the email address is not there in user table, we are not able to send the acknowledgement notification to the guest user's email address.
Kindly let me know how we can achieve this.
TIA
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02-29-2024 08:40 PM
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03-01-2024 03:40 AM
@Pradeep Sharma
@Community Alums
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03-01-2024 03:44 AM - edited 03-01-2024 03:45 AM
The idea is once the external user, whose account is not present in servicenow instance, sends the email to abc@comp.com from his personal email, this email is redirected to servicenow instance and then an incident is created.
Now for the created inc the acknowledgement email should go to the user's personal email.
@Ankur Bawiskar
@Anurag Tripathi
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03-01-2024 04:29 AM
Please share the flow screenshot. @Daemon1
