Service Bridge E-bonding is not working

Devansh00
Tera Contributor

‎02-18-2025 01:35 AM

Hi all,

 

In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting connected.  
We are facing this issue Dev and Test instance only for the Provider side.

Any Suggestion how to solve this problem ??

 

Thanks!!

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SrdanMatijevic
Kilo Sage

‎02-18-2025 02:01 AM

There are a lot of reasons you might have an issue, it's impossible to determine this based on your description. I would recommend doing two things in parallel:

  1. Check these KB articles: Service Bridge Knowledge Base
     Service Bridge - Troubleshooting Guide 
  2. Raise a ticket with ServiceNow support. You'll have a few days to check those KB articles until they get back to you 😀

We discovered that deleting everything and starting from scratch sometimes work. Maybe try that in Dev?


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