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Service Catalog Item Design Consolidated vs Separated

mep
Kilo Contributor

3 weeks ago

What is the best practice for Service Catalog Item Design?

 

Setting up a catalog item for Software install, transfer, and removal and looking to build it in one catalog item with a variable field for Request Type - New Install/Transfer/Removal and based off that answer it would trigger to the appropriate workflow.

 

It is better to setup in one catalog item or separate it out to multiple catalog items (1 for each request type)? What are the pros and cons?

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AndersBGS
Tera Patron
Tera Patron

3 weeks ago

Hi @mep ,

 

the best approach actually depends on your Service offering, as a catalog item can only relate to one Service offering… so basically, if the one solution is better than the other rely on your CSDM data foundation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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