Service Catalog request does not execute second service fulfilment step

[Sheetal_2023]

Hi there

To validate the different manager inputs I have a task created in the catalog item called Update LM in Oracle which has a condition associated with the task which compares the current manager to the requested new line manager. When the catalog item is run, this task (Update LM in Oracle) does not get triggered.   

Please can you advise what is needed here to fix the issue. 

Many thanks Sheetal

[Uncle Rob]

Behavior of Catalog Items is governed by flow.  Either legacy workflow or flow designer.
You need to post screenshots of that flow before we can even guess what's going on here.

[Sheetal_2023]

Here is the workflow that we are using.