Service Catalog

[Jenjoe12]

What is the use of "do not select first choice" check box in the variable. what it prevents?

[Jaap]

Hi @Jenjoe12 ,
The variable checkbox will prevent to have the first choice selected. Imagine you would have the first choice selected but the user actually needs to select a different one. The user might forget it, and select the wrong variable ending up by selecting the wrong thing.
Does that make sense?
Regards,
Jaap

[swathisarang98]

Hi @Jenjoe12 ,

If "do not select first choice" is unchecked then in portal by default the first choice will be selected as shown below,

If "do not select first choice" is checked then in portal the choices will not selected by default shown below,

Note: it is useful when the multiple choice field is mandatory so that the user will get to know that they have to select one of the choices otherwise if unchecked it might go unnoticed as it will not show mandatory and it will take first value as the input,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[VEEN PRANEETH K]

Hi @Jenjoe12

If you set "do not select first choice" field to False, it automatically selects the first choice or option for that variable.

If you set "do not select first choice" field to True, it will not automatically selects the first choice or option for that variable.