Service Portal

[Ashok kumar]

Hi Everyone

For one User In Serviceportal when trying to open My Requets tab taking a long time(taking 2 minutes ) to load ,but coming back to My Incidents it is loading quickly. 

what we observed in this issue is impacted user is having an 800 + requests in ServiceNow and we have checked for another user who is having nearly 1000 requests and facing the issue for this user also.

(We have tried by clearing cache and tried in different browser and no change in Result)

Can any one help to fix the issue and find the root cause.

Thanks in advance.

[Ankur Bawiskar]

@Ashok Kumar 

you will have to debug why it's taking too long and that's OOTB widget.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Robert H]

Hello @Ashok Kumar ,

I think the "root cause" is simply the excessive amount of open requests for that user, which ServiceNow probably did not consider when designing the widget that shows the requests.

Loading the data for 800+ requests will just take much more time than for 10 requests.

One thing you can check is the "My Request Filters" configuration. I have observed that too many of those, and especially complex filters like "Watch list | CONTAINS | Current user", make make the loading of the requests much slower, and simplifying those conditions led to a noticeable improvement.

Regards,

Robert