Servicenow Journey
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12-24-2024 12:36 AM
Hi All,
I am working as an Major Incident Manager since last 8 years. I do have a couple of years experience in Problem and Change Management as well.. Basically ITSM. Majorly, I have used ServiceNow tool in different orgs. Now, I am thinking to go into implementation instead of working on the operations front ( handling incidents, escalations etc). From where can I start my journey so that I can learn more and grow. Which learning should I follow? Please guide.
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12-24-2024 05:34 AM
The good part is you are already aware of the business process, and I think you are the best fit for the BA journey. You can pick up ServiceNow Business Process Analyst Journey
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-24-2024 05:54 AM - edited 12-24-2024 05:55 AM
First, get your fundamentals. Go for your CSA. Don't distract yourself with ANYTHING ELSE until you've mastered the platform basics in CSA, as well as scripting fundamentals.
This will take you 3 months MINIMUM, but more likely 6 months.
After that (and ONLY after that), start working towards your CIS-ITSM.
You will be tempted to learn more at once.
You will be tempted to ask for "more resources". More things to read and study.
You must ignore these temptations. Because the single most important thing is capability.
And ServiceNow capability is not gained through reading. It is gained exclusively through doing.
