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Servicenow Teams integration service account

TaraVerma
Tera Contributor

hi All

 

I am trying to setup connection within servicenow*MS teams for request based chat for that I have installed pluggins and all as mentioned on docs

https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/conc... ..

In the docuemnt it is mentioned to have admin and external role based user account ,

I am bit confuse do I need to create a account in servicenow and then ask Azure team to give permission or create the account on AD it self and then have the role?

 

TaraVerma_1-1760337562415.png

 

If anyone can guide it will be helpful.

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