Session timeout not working

[jagannaths]

Hello all,

As mentioned in the wiki article below, we have set the session timeout to a particular integer value. I have a requirement to check if ServiceNow logs you out even if the time worked clock on a form is running. But I see the session is not timing out at all. So I have two questions:

1. I was testing by setting glide.ui.session_timeout property to 5 minutes or so. But it doesn't log me out due to inactivity. What could be the problem?

2. If I start the time worked clock, will that be counted as activity and not log me out? Or will it still log me out since I did not take any action manually?

Thanks!

Swathi

[andrew_lawlor]

Swathi,

Make sure that you don't have the "Remember Me" check-box selected upon log in. Per the Wiki article Modifying Session Timeout - ServiceNow Wiki : Note: Users who select the Remember me checkbox will never timeout and are unaffected by session timeout properties.

Thanks,

Andrew

[Anurag Tripathi]

Also

• Ajax calls to the server keep the session alive (such as Labels and Refreshing homepages).