Hello all, I am attempting to setup a daily scheduled Mass Encryption of attachments since non-ITILs are restricted from the encryption module.I am able to successfully setup an Encryption Job but do not see the ability to set the frequency. See atta...
Hi team,We have added 2 PDF files in sys_attachment table and those are accessible though a catalog item. When we click on the link it automatically getting downloaded. But for few users the link is blank and nothing is getting downloaded. Is there a...
Hi Experts,I need help with the Password Reset module in ServiceNow.We’ve configured the Password Reset process and now want to enroll our end users. These users only have basic roles (like snc_internal or no elevated roles) and will not be accessing...
One of my team member submitted a certificate signing request (CSR) for certificate renewal in ServiceNow. How ever, the CSR turned out to be invalid, which led to an error during the processing. As part of certificate management workflow, a child ta...
Hello, I need to count all email notifications sent from ServiceNow (sys_email, type = send) grouped by quarter between 2024-07-01 and 2025-06-30. The table is not reportable, and background scripts return 0 even when emails exist. What’s the best me...
Hello, I'm creating the flow for my service catalog. I associate it with the catalog item, and when I run a test, the REQ is always created with the status "Not Yet Requested" in the "Approval" field. Until, for example, I manually change the field t...
hello all,How do we use concurrent import set with the existing Inbound webservice table, we have configured import set api using inbound webservice. While third party is sending data into ServiceNow data is not coming and it’s throwing timeout error...
Hi All, We have created a similarity solution for showing similar incidents.How to add 'Similar Incidents' choice in Agent Assist resource. Thanks,Karan
Hello Experts, I have a requirement to remove the user names from a list collector variable, if a match is found within a array. Scenario and Requirement -1. In the user table, there is a Expiry Date field (u_expiry_date), which stores the date valu...
Hi everyone, does anybody knows why im not able to use ATF Test Generator and Cloud Runner. We have yokohama on our instance. We installed necessary plugins but still not able to run ATFs in cloud or to auto-generate them (screenshot with the plugins...
Can somebody please help me, Can we have multiple filters in an interactive filter (ex: Filters for department, location, or user group.) for the Dashboard. I know on how to implement for single filter but I do not know for multiple. Can somebody ple...
Hi all, We have created a view (XYZ) and want to hide OOTB options of category field on Incident form. Basically, we have created a view for the set of people who should use thier own incident form and shouldn't have access to OOTB process. I have h...
Hi Community,We have already integrated our ServiceNow instance with Google FCM (Firebase Cloud Messaging) to send push notifications. Initially, the integration was based on an API Key, but as per Google's recent policy changes, we moved to OAuth 2....
Hi,Is there any other way to connect their outlook(client outlook) to our dev instance & it should not affect their real tickets.Note: We are not prefered Email Forwarding Method.Can anyone help on this, It will be helpful.Thanks!
Hi, @AnirudhKumar Kindly help me to export KB article as PDF. I need a button called Export as PDF in kb_article page which will export the repective KB article as PDF.
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