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Workflow stuck at Update Record "Requested item" action

Hi Community,The user has raised the following concern:I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this iss...

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SrinivasuSa by Tera Contributor
  • 376 Views
  • 1 replies
  • 0 helpfuls

Unable to get sys_created_on date from UI Policy Script

We have a record producer that contains a variable "year_end" which has a UI Policy on Target Records only that controls the visibility based on if the request was created in Q4. The purpose of the field is for our users to access historical requests...

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neil_b by Kilo Sage
  • 963 Views
  • 8 replies
  • 0 helpfuls

Is there an available out of the box user acceptance test plan template for testing the workflows within incident management module? or A sample

i'M LOOKING FOR A TEMPLATE  TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING  THAT MAY NOT FULF...

Glide User in Client Side Scripting

GlideUser is a ServiceNow server-side API used to get information about the currently logged-in user. It helps you check user details like name, roles, email, language, location, etc., without querying the sys_user table manually. Why is Glide User u...

após upgrade da zurich não consigo ocultar choices

Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...

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NayaraAguiS by Tera Contributor
  • 350 Views
  • 1 replies
  • 0 helpfuls

identifying Oncall person for a workgroup

I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...

kamal_gm by Tera Contributor
  • 591 Views
  • 2 replies
  • 1 helpfuls