Hi everyone,I have a custom field on the OOTB table cmn_location that was earlier set to Unique = true (FYI, this is currently the only unique field on the Location table).Now I need to change the field to Unique = false, but I am unable to do so. Th...
Hi Community,The user has raised the following concern:I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this iss...
Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...
We have a record producer that contains a variable "year_end" which has a UI Policy on Target Records only that controls the visibility based on if the request was created in Q4. The purpose of the field is for our users to access historical requests...
Hi All, The requirement is On- call workflow is not triggering through portal when user submits the S2 case but in native ui when user submits the s2 case then the on- call notify workflow is triggering. This S2 notify on call workflow will trigger...
Remove "Most Recent Tasks" visibility from KB articles.
There is some strange behavior happening. We do have field called queue managers which is a list field present in group table.Now ITIL users can able to see this field and can do operations like this field is empty , non empty.But they can't do conta...
Hi Team, User has raised below concern "Due dates for Request tasks are populating dates before the request task opened date"1. Long term fix – Identify which Live catalog forms that don’t have associated SLA and inform respective Service Managers th...
i'M LOOKING FOR A TEMPLATE TO START WITH SO THAT i CAN THEN CUSTOMIZE IT BASED ON OUR EXISTING CONFIGURATIONS. ANY STANDARD OR SAMPLE PLAN WOULD HELP TO BREAK THE ICE. AS I'M NOT SURE HOW TO START OFF AND MAY LOSE OUT ON SOMETHING THAT MAY NOT FULF...
g_form.setMandatory in client script is not working on the workspace but working in normal view. OnChange Client script OnChange Field Name : Account function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newVa...
GlideUser is a ServiceNow server-side API used to get information about the currently logged-in user. It helps you check user details like name, roles, email, language, location, etc., without querying the sys_user table manually. Why is Glide User u...
Após upgrade da Zurich, fiquei com um problema no campo u_rd_origem. Não consigo gerenciar quais choices devem aparecer no módulo 'problema' e quais outras devem aparecer no módulo 'change'. O override não tá funcionando. Como o campo u_rd_origem é t...
create incident ticket via email
I want to know the table where the oncall person datails are stored. the goal is I want to sent a mail to the current oncall person of the work group if any high priority incident have been raised. But I couldn't get the exact table where the current...
