Is it possible to use the Field Encryption module to encrypt and store(sys_attachment) files attached to service request catalog items?If it is possible, I would appreciate it if you could share the procedure.
Hi team,I’m working on a Catalog Client Script (onLoad) where I need to populate a reference variable (configuration_item) based on a URL parameter ci=1.https://<instance>.service-now.com/<catalog_page>?id=sc_cat_item&sys_id=(sys id of CI)&ci=1 OnLoa...
Hi, I have configured a Metric Definition on the Problem table to calculate the total time a Problem record spends in the RCA state, starting from the Problem creation time.Requirement:When the Problem state changes:From RCA → Fix in ProgressFrom RC...
Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...
I am working in ServiceNow (FSO scope) inside a widget and trying to update the RITM state to "Request Cancelled" via script (mentioned below)The flow context state changes to Cancelled when I run it in Background Script, but the RITM record itself d...
Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...
Not sure where to put this, but figured I'd start here. Here is the scenarioWe are doing a project where the Help Desk will need to select a number of devices from a list and assign them to a site as they are refreshed.Once they are selected, they ca...
Hi,We want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific inforation based on the selected Incident Category.For example,When Incident is submitted and If Category is Network then Prompt the agent t...
Hi,i want to enhance the experience for First-Level Agents by dynamically prompting them to collect specific information based on the selected Incident Category.For example, When an Incident is Submittend and If Category is NetworkPrompt the agent t...
Hi Community!Hope you are doing well!I have inactivated a choice to the field (custom field in the case) as per the Business requirement. When I check it in List view, it is working fine. But when I check it in the Form View, I can be able to select ...
Hi All, We have a requirement ,where I want to show the risk assessment button when change is in new state,user should not be able to change the risk assessment in other states.So I added a condition in risk assessment UI action that change.state==-5...
I see NEeds attention and action status field on task table, and they are visible on sn_customerservice_case personalise list fields too. How can I disable these fields not to be visible anywhere on case table?
A segment of our users can no longer view the body content of knowledge articles within the Classic interface. Currently, the content only renders correctly via the Knowledge Center. Is this a deliberate functional change by the platform, and if so, ...
We use to use to generate RITM from a catalog item. however I have been asked to generate Demands from the catalog item now. I am trying to understand the advantages of Demand management.
Hi,Could you please guide on how to upload the attached rota for our 24/7 support team into ServiceNow? We currently use the system-generated rota, but we’d like to create the rota based on the attached schedule instead.