Hi,I have to make a setup to measure how long the incident was on hold.so i came up with creating a field with duration type to make it run only when the state of the incident is on hold.I have created the field but did not know how to start it and h...
Hi ,I'm trying to understand how the asmt_nps_result table gets updated. After some investigation, I found that the Survey Core Util script include contains a calculateNPS function, which seems relevant. However, I haven’t been able to trace the exac...
Hi Everyone,When a user navigates to My Requests and open an incident in a portal, only Short Description is visible(ticket page). But I also need to display Description. Is there any easy way to do this without updating Standard Ticket header widge...
Hi,I've a requirement to give access to a particular group, by which all members of that group will have required access to Delete any Knowledge Feedback Task (kb_feedback_task). I've tried to create a new ACL as below - But it's not working. Can an...
My latest PDI has been re-claimed. How can i access update set of the re-claimed PDI ?
We have a process we are putting in place called request for change at a high level this is what the process it. User will submit a Enhancement request and get manager approval.Task is assigned to an IT Analyst to determine if this should be done.Ana...
Hi All, We have a requirement to add a placeholder text to the work notes field in the incident records. It is possible to add a placeholder text to any new record before submitting it. However, unfortunately, in case of already existing incidents th...
Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...
Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...
Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functi...
In the Incident module, the State = On Hold has an integer value of 3. In the base Task table, 3 = Closed Complete. Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...
Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...
the Oncall workflows are controlled by trigger rules. we have a trigger rule for when an assignment group is null. When the incident is assigned it no longer meets this criteria and is looking for a rule that matches the assignment group. This is wo...
Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...
Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...
