Set contact type to self service

[Bhavana Choudha]

Hi,

I have a requirement to set the contact type on the Service request to 'Self-Service' if the request has been submitted via ESS portal. How this can be done? Any help will be appreciated.

Thanks in advance!

[Ankur Bawiskar]

@Bhavana Choudha

it's a record producer form?

[Bhavana Choudha]

Hi Ankur,

It is needed for a catalog form.

Not a record producer.

Thanks

[Ravi Chandra_K]

Hi @Bhavana Choudha 

if this hr case, then you can use hr template to map source type (contact type). and add it on the hr servce.

if it is not hr case, then you can use insert business rule to populate the contact type.

Please mark the answer as helpful and correct if helped!

Kind Regards,

Ravi Chandra.

[Bhavana Choudha]

Hi Ravi,

Thanks.

Could you please advise me on the script for the business rule?