Related Incidents in Problem Tickets

Bh2
Tera Contributor

Hi Help,

 

Good day. I need to create report showcasing all the related Incidents of various problem tickets. How to proceed further.

I need to showcase all the Incidents shown in Incidents Tab within the problem ticket. Please help.

 

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Thanks

Bh

1 ACCEPTED SOLUTION

Mohith Devatte
Tera Sage
Tera Sage

Hello @Bh2 ,

you can create a bar type report on incident table and group it by problem with a condition as problem is not empty so that you will see all the incidents list in individual bar under respective problems like below 

Screenshot 2023-08-23 at 12.42.41.png

 

Hope this helps 

Mark my answer correct if this helps you 

Thanks

View solution in original post

6 REPLIES 6

AndersBGS
Tera Patron
Tera Patron

Hi @Bh2 ,

 

Create a normal report through report designer on the incident table, where you add below conditions. (Change the PRB ticket number)

AndersBGS_0-1692774669790.png

If you need several incidents related to several specific problems, your condition should be changed to:

AndersBGS_1-1692774789884.png

In the white space above, all problem tickets in scope should be listed.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Mohith Devatte
Tera Sage
Tera Sage

Hello @Bh2 ,

you can create a bar type report on incident table and group it by problem with a condition as problem is not empty so that you will see all the incidents list in individual bar under respective problems like below 

Screenshot 2023-08-23 at 12.42.41.png

 

Hope this helps 

Mark my answer correct if this helps you 

Thanks

Bh2
Tera Contributor

Hi Help,

I need the list of Incidents of a problem ticket as shown below in my report. Please assist. 

 

prb.JPG