HI Community
I was trying to set a multiple level approval for emergency change request to at Authorize state. e.g. after the assignment group manager approval and then CAB approval. After CAB approved move the change request to Scheduled state.
In the change approval policy builder, the condition is State is Authorize, the result: change approval definition.
2 decision rows: both state is Authorize, the change approval definition is Assignment group manager approval and the second one is CAB approval.
I noticed when I click the request approval. the 2 approvers are requested at the same time (1 is the assignment group manager and the other is the member of CAB approval group. If I approved the assignment group manager, the CAP member is no longer requested.
Or I need to add a substate for approval to say 1st level approved, 2nd level approved to set in the condition?
How to use or modify the OOB approval policy. Thanks
