Set Risk level in Standard Change model via Table API

JayS04066785221
Tera Contributor

‎07-24-2024 04:47 PM

We are creating Change request via table api and setting the Chg model to 'Standard', the problem is that risk being set to 'None' (greyedout) instead of being "low, medium or high". We tried using Put / Patch method to update risk: 2 but doesn't seem to be working. Has anyone else faced this issue?

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Voona Rohila
Kilo Patron
Kilo Patron

‎07-25-2024 02:05 AM

Hi @JayS04066785221 

Please check if there is any Write ACL on Risk Field that is restricting the update.


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Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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JayS04066785221
Tera Contributor

‎07-25-2024 12:25 PM

Hi it is restricted like you said, the risk field can't be directly set. How do I check when/how it is set?

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