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01-12-2024 07:23 AM
Hi everyone, I would like to know how it is possible to track the end of life or end of support of a device, more precisely of a Cisco device.
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01-12-2024 07:28 AM
This might be helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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01-12-2024 07:28 AM
This might be helpful.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-03-2024 02:09 PM
Hi @Cristian London ,
I am looking into this as well, and I think the Hardware Model Lifecycles table (cmdb_hardware_model_lifecycle) might be what we're looking for. This seems to link to the Hardware Models as well; you can see a "Hardware Model Lifecycles" tab at the bottom of the form for Hardware Models, and it seems that this may have been introduced in Orlando.
It looks like it's possible to define a record for each of the lifecycle phases (End of Sale, End of Life, End of Extended Support, etc.) for each model, and provide the start and end date for each, so you know when a model is nearing the next phase.
I think we missed this because there's apparently an ACL on the table restricting it to App Portfolio Mgmt licensees, but ServiceNow's support article KB0966536 explains how to update this:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966536
One other reference in this SN article:
I will circle back once I've had some progress with this.
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07-17-2024 10:27 AM
@Greg G3 Thanks , For the "cmdb_hardware_model_lifecycle" is this possible to get the EOL of the manufacturers as well , so a Cisco NX series will have a defined EOL or say a Netscaler ADX will have a EOL , is it possible to get this information or is this relying on the user information which is entered during the Hardware onboarding and maintenance.
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07-25-2024 01:24 PM
This can be done with HAM Pro, but I think any other automation would have to be fully customized by you to do this.
However, if you have a relatively small variety of models, it should not be too difficult to maintain the models manually.
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