Shall i create new table or use task table for below requirement

Bhagaban Mohapa
Tera Contributor

‎01-08-2025 12:15 AM

Hi Team ,

I have a scenario here , like Cash Team requested to create new catalog items for their team to triage incoming requests. There will be a new assignment group set up for Cash Team. This group should only be able to view the tickets that is created for cash team tickets and should not be able to view any other service now tickets.
And same way other team should not see Cash team ticket. Please suggest best way to handle it. shall i use existing request module or create a new table , build the catalogs ?

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Bhagaban Mohapa
Tera Contributor
In response to Dr Atul G- LNG

‎01-08-2025 03:28 AM

how to get these variable in reports , these variable set will not come as a report in request item table

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bhagaban Mohapa

‎01-08-2025 03:29 AM

Hi @Bhagaban Mohapa 

 

https://www.servicenow.com/community/developer-forum/how-to-create-a-report-on-variable-set/m-p/1903...

https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/reporting/concept/rep-servic...

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