There is store application for Shift handover for Secops.We are looking for similar application for ITSM. With shift management and on call scheduling capability we are missing Shift handover.
Can you advise if service now has anything on Shifthandover for ITSM.
Hi @Amit6 ,
I guess you posted your question even yesterday but i failed to attend it.
This shifthandover application is generic for all modules, you can use it the way you need it. The best why is to install this on your dev instance and explore the options to see if your needs are met. These type of application can also be customized as per your business needs.
Hence start exploring the tool and see if it matches your business need. There are lack of user and documentation of this product in our community. Hence explore it !!!
I hope this helps..
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