Short Description field not showing in service portal after posting an incident in service portal.

[Aparna Gurav1]

Hello Everyone,

Can anyone help me for below issue

"Short Description" of incident tickets should appear to the right of the "Caller" and "Urgency" fields - Highlighted by red ring in the attached picture.

 

[Alex Platonov]

Hi @Community Alums 

Is there a way to see the content of the https://community.servicenow.com/community?id=community_article&sys_id=7a02a68edb7fbb4c5ed4a851ca961909 article?

As I just created https://www.servicenow.com/community/itsm-forum/description-field-not-showing-in-service-portal-after-posting/m-p/2942388#M521447 

Thank you!