Should a Request be updated to 'Closed Incomplete' on the RITM's rejection?

[Vijaya_Mnpram]

We are building a flow where if the RITM's approval is rejected the corresponding Request is also rejected/moved to 'Closed Incomplete' state.

However, wondering will this create a problem for Order guides as rejection on one RITM will cancel the whole Request? Any idea, what is the best practice from Servicenow?

[Dr Atul - LNG]

Yes, because there is no dedicated flow in the Order Guide, it is derived only from the RITM or REQ level.

[Vijaya_Mnpram]

@Dr Atul - LNG  Thanks for the reply. Did you mean, the REQ should be updated or not-to-be-updated? 

Any standards suggested by Servicenow?

[Dr Atul - LNG · Accepted solution]

Hi @Vijaya_Mnpram 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864600

This kB wil be helpful.

[Vijaya_Mnpram]

@Dr Atul - LNG Got it. Thank you.