Show VIP flag for Requested for on REQUEST, RITM and on task?

[AK79]

Hello Experts,

I want to highlight requested for field on request table and Ritm table as well as on Catalog task table. I wrote the Client script but it was not working. Could you please help on this.

function onLoad() {
   var callerLabel = $('label.sc_task.request_item.request.requested_for');
	var callerField = $('sys_display.sc_task.request_item.request.requested_for');
	if (!callerLabel || !callerField)
		return;
	
	/*if (!newValue) {
		callerLabel.setStyle({backgroundImage: ""});
			callerField.setStyle({color: ""});
				return;
			}*/
			
			g_form.getReference('request_item.request.requested_for', vipCallerCallbackREQ);
		}
		
		function vipCallerCallbackREQ(caller) {
			
			var callerLabel = $('label.sc_task.request_item.request.requested_for').down('label');
			var callerField = $('sys_display.sc_task.request_item.request.requested_for');
			if (!callerLabel || !callerField)
				return;
			
			//check for VIP status
			if (caller.vip == 'true') {
				var bgPosition = "95% 55%";
				if (document.documentElement.getAttribute('data-doctype') == 'true')
					bgPosition = "5% 45%";
				
				callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
					//set callerField color
					callerField.setStyle({color: "red"});
					} else {
						callerLabel.setStyle({backgroundImage: ""});
							callerField.setStyle({color: ""});
							}
   
}

@Ankur Bawiskar @Sohail Khilji 

[Vamsi43]

Hello @AK79 
Please find the below one.

function onLoad() {
    //Type appropriate comment here, and begin script below
    //Type appropriate comment here, and begin script below
    var caller = g_form.getReference('mapping_requested_for', highlightVIP);

    function highlightVIP(caller) {
        if (caller.getValue('vip') == 'true') {
            g_form.showFieldMsg('mapping_requested_for', getMessage("VIP User"), 'error');
        }


    }
}

[dmathur09]

Hi,

Use the below client script.

function onLoad() {

    var callerLabel = $('label.sc_req_item.request.requested_for');
    var callerField = $('sys_display.sc_req_item.request.requested_for');

    if (!callerLabel || !callerField)
        return;

    var ga = new GlideAjax("userDetail");
    ga.addParam("sysparm_name", "vip");
	ga.addParam("sysparm_reqFor", "true");
    ga.addParam("sysparm_request", g_form.getUniqueValue());
    ga.getXML(vipCallBack);

    function vipCallBack(response) {

        var answer = response.responseXML.documentElement.getAttribute("answer");
        var callerLabel = $('label.sc_req_item.request.requested_for').down('label');
        var callerField = $('sys_display.sc_req_item.request.requested_for');
        if (!callerLabel || !callerField)
            return;


        //check for VIP status
        if (answer == 'true') {
            var bgPosition = "95% 55%";
            if (document.documentElement.getAttribute('data-doctype') == 'true')
                bgPosition = "20% 70%";

            callerLabel.setStyle({
                backgroundImage: "url(images/icons/vip.gif)",
                backgroundRepeat: "no-repeat",
                backgroundPosition: bgPosition,
                paddingLeft: '30px'
            });
            //set callerField color
            callerField.setStyle({
                color: "red"
            });
        } /*else {
            callerLabel.setStyle({
                backgroundImage: ""
            });
            callerField.setStyle({
                color: ""
            });
        }*/
    }

}

 Use the below script include function

vip: function() {
        var field = this.getParameter("sysparm_reqFor");
        var itemId = this.getParameter("sysparm_request");

        var item = new GlideRecord("sc_req_item");
        item.get(itemId);
        if (field == "true")
            return item.request.requested_for.vip;

        if (field == "false")
            return item.opened_by.vip;

    },

Regards,

Deepankar Mathur 

[AK79]

Hi @dmathur09 ,

I tried the same, but it is not working.

[dmathur09]

@AK79 

Can you let us know what error you are receiving. Can you confirm if you are getting the VIP flag correctly from the script include?

Client script should be working as expected.

Regards,

Deepankar Mathur 

[Sohail Khilji]

See if this helps !

function onLoad() {
  var requestedForField = g_form.getReferenceElement('requested_for');
  if (requestedForField) {
    var requestedFor = g_form.getValue('requested_for');
    
    // Add your condition to determine VIP status
    var isVIP = isUserVIP(requestedFor);
    
    if (isVIP) {
      requestedForField.style.backgroundColor = '#FFFF99'; // Apply desired highlight color
    }
  }
}

function isUserVIP(userId) {
  // Implement your logic to determine if the user is a VIP
  // Example: Check a user VIP field or query a user table to validate VIP status
  // Return true if the user is a VIP, otherwise return false
  return false;
}

Change the code were ever needed and it must work!