Hi All,
I have created Add signature button on in Incident Form for testing the functionality.
I created a UI Action to show a button.
This is the configured UI Action
function SignRequest() {
var sysid = g_form.getUniqueValue();
var table = g_form.getTableName();
//Initialize and open the dialog
var dialog = new GlideDialogWindow("accept_signature"); //Instantiate the dialog containing the UI Page 'add_comments_dialog'
dialog.setTitle("Sign the Request"); //Set the dialog title
dialog.setPreference('sysparm_draw_only', 'true');
dialog.setPreference("sysparm_document_id", sysid); //Pass the comments into the dialog
dialog.setPreference("sysparm_table_name", table); //Pass in a short description for use in the dialog
dialog.render(); //Open the dialog
}It works perfectly. 🙂
The signature is accepted and stored in the signature_image table with a reference to the record. (with the signature as a attachment)
So far so good....
But i'm not sure how I can show the signature in the ticket record? (if possible in work notes or as a reference field showing the signature)
And my most important questions:
The main goal is to add this functionality to a Service Catalog Item which is used in a service portal by customers
Our goal is to:
- let customers sign a form when they pick up some goods.
- Add the signature as an image to the record (in the notes) so customer can see what is signed and by who)
- If possible send an email to customer with the signed form.
As part of the Catalog Item a employee of our company will fill a part of the form (with customer name, email address and some specific details) and hand over the digital form on a iPad to the customer to sign it.
Has somebody has any suggestion how to get achieves this?
I have not figured out how to add the "add signature" button on a specific Service Catalog Item.
(good to know i'm a newbie at coding/scripting)
I hope somebody can help
Thanks!
