Hi All, I have a requirement where I have created multiple variables - RequestedFor, RequestedBy, Location, City, Country, MobileNumber, ManagerName and incidentLists 1.user opens the form above details auto populate with logged in user2.on change of...
Hi we created a custom URL and we want all the users to use this custom URL instead of service-now url. We want this custom URL to be redirected to portal page but it redirecting to backend page. Form: Custom Url: testingPortal.dev.com Servicenow url...
Hi, Is there a way to call script include in scripted rest api
Hi all, We are currently in a beta Agent Workspace go-live with a small amount of users. One thing we've relied on is the "Related Attachments" related list on catalog task records. This related list would show attachments from related records (e.g. ...
Hi all, I have created some variables into catalog item, in those incident list will be one which is of list collector type. I have a requirement that, need to display all the incident numbers which are created by a particular user. More clear when e...
How can we set No on Yes/No variable on variable form page. Since i am using UI policies to control the visibility of the field. I don't want to use client script for this.
How do I create a report to show Changes that are scheduled to start between 7 pm today and 7 am tomorrow for every day of the week. Thanks, Scot
Hi Team, Below is my requirement , how can i achive this? 1. how many incidents has created today in each shift. 2, how many incidents has resolved in each shift Thanks
We've recently noticed that users without itil access are no longer able to view the details in the 'Ticket Conversation comments' widget on their Incidents on the Service Portal. Without the itil role users are seeing the message "No readable commen...
Hi Team, " Create Problem" from context menu on incident record page is showing only when incident is in open, inprogress, on-hold and resolved. but not showing when incident is in closed state. Please see below screenshots.
Hi,I capture changes done to a field in Activity FormatterHere, Lets say i open a record in groups table - Under related lists i have Roles tab, I want to capture if any records added or deleted from the roles tab in the Activity Formatter. Thanks!
While making Active false to some catalog Item on sc_cat_item table, and search it by using filter option on sc_req_item by applying filter as item is *name of the search item. All false cat item not to seen on search list. ex. on attached ss 2 cat i...
I want to create a report for survey for incident. so what is the table name?
When the label and value of the question choice are same then I can see the french translation working but when the label and value are differenct then frensch translation is not happening... I tried with choices,translated text/field, translated tex...
Hi, Requirement : To hide multiple choice option based on other field change I tried with onChange client script. Checked using g_form.removeoption, setDisplay, setVisible. But not able to hide the radio button. Is there a way to hide the radio butt...
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