Hello, Is there a way we can hide or restrict access of RITMs raised from a catalog item to only certain assignment group. Even ITIL users and admins should not be able to view it in list view. It should only be visible to that particular group which...
Incident number in subject should be readonly for user. Even if user make changes, if not only then also only incident number should be sent to recipient of the mail. Thanks in advance.....
I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button fr...
How to escalate the approval to another person if the approval is not done within 72hrs through flow designer. This requirement is for service catalog.
I am trying to setup a new SLA with the Duration type = "Breach on Due Date". I have read several articles and see the issues people have had with getting the breach date set correctly based on the due date. I am not even getting that far! I canno...
Hi All, I want to make a widget on our dash board on existing active CTASK. However, I cannot find the right table for it. Please see attachment.
Hi, I'm using a Score widget in performance analytics to display an indicator. By default (template 2), the score value is displayed with a label for the date, as I'm using a weekly value my label looks like "W21 2022 (May 23-May-29)". Is there a way...
Hi All, I got a bug where on portal the below error message is displayed on portal when we open the portal, please suggest how to resolve this issue. As I'm new to portal development please help me with the approach. Server Script written on Widget...
Questions and interview based scenarios on import sets topics?
Hi, I have created one table it extends from cmdb_ci name 'Retail Hardware'. This table has 6 child tables. I am able to create all tables but one of the table not taking new label name instead it's showing parent table name which is 'Retail Hardware...
how to send email notification with RITM custom variables Please help me on this
I have a business rule that is queueing an event using gs.eventQueue() method. The event is generated in the Events table and its state is ready but the Script Action for the event is not triggering. Can someone help? Thanks in advance.
Need to give edit access to the field "approver" for the users in the group "Change Right" only for "change_request" table. Users should be able to edit "approver" field like in this case approver should be changed to Akash. And this should happen...
I am passing the comma separated values from script include to the client script. The requirement is to get that comma separated values in an array. And we need to split the comma separated values.
I want to provide excel template to user's on catalog item, Please help how can I achive this. Thanks Ashok
