I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach?
The Response SLA is set to STOP when the Assigned to 'is not empty'; however, if the ticket is moved from an assigned to agent and made empty once again the SLA reattaches.
Any help would be appreciated.
Hi @Chaitra10 ,
This is due to the pause condition:
You need to change from "pause conditions are not met" to "resume conditions are met"
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Best regards
Anders
