Sla is not visible on catalog task related list

[Gulfam Shafee3]

Hi Expert, 

I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it. 

I have checked the related list on catalog task table. And Task SLA-> task is added to slush bucket but still SLA is not visible.
Can anyone help me on this. 

[Mannam Praveen]

try this 

1. Check the catalog task form: Ensure that the Task SLA related list is added to the catalog task form. You can do this by navigating to the catalog task form and checking the related lists.
2. Check the Task SLA related list configuration: Ensure that the Task SLA related list is configured correctly. You can do this by navigating to the Task SLA related list and checking the configuration.
3. Check the SLA attachment: Ensure that the SLA is attached to the task. You can do this by navigating to the task and checking the SLA attachment

[dhanrajb]

Hi @Gulfam Shafee3 ,

Check whether the "task" field in the Task SLA table is mapped with your sc_task Record. 

Regards,

Dhanraj.

[Gulfam Shafee3]

Thank you for quick response, 

Can you please let me know the path, where to check

[Gulfam Shafee3]

i have checked the task_sla table. Sla is getting triggered and it is associated with task.