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Sla is not visible on catalog task related list

Gulfam Shafee3
Tera Expert

‎09-08-2024 11:49 PM

Hi Expert, 

 

I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it. 

I have checked the related list on catalog task table. And Task SLA-> task is added to slush bucket but still SLA is not visible.
Can anyone help me on this. 

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6 REPLIES 6

dhanrajb
Tera Guru
In response to Gulfam Shafee3

‎09-09-2024 12:29 AM

Can you please share some screenshot, what you have added in the related list in sc_task table and task_sla form view?

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Gulfam Shafee3
Tera Expert
In response to dhanrajb

‎09-09-2024 01:57 AM

Thanks, 

I was using OOB functionality, It was not working then I created new related list. It is working as expected.

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