Sla is not visible on catalog task related list
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09-08-2024 11:49 PM
Hi Expert,
I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it.
I have checked the related list on catalog task table. And Task SLA-> task is added to slush bucket but still SLA is not visible.
Can anyone help me on this.
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09-09-2024 12:29 AM
Can you please share some screenshot, what you have added in the related list in sc_task table and task_sla form view?
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09-09-2024 01:57 AM
Thanks,
I was using OOB functionality, It was not working then I created new related list. It is working as expected.