SLA not visible

[rahulchhibb]

Hi Team - in my org DEV environment i am not able to view the SLA. Under the SLA (in the bottom of the page) it shows there is SLA attached but its not visible.

I clicked on 'All' or remove the conditions but still it shows blank.

Under 'Related link' when i click on 'Show SLA timeline' it is giving me message "Number of Task SLA rows removed due to security constraints on the fields used to draw the timeline graphically: 2"

I am having Admin access in Dev environment. 

Please advise on the issue.

[Mark Manders]

Check on the ACLs, because you are lacking sufficient access. That you are admin doens't mean that you are trying to access something you aren't allowed to. The '....due to security constraints...' tells you that it's an ACL.

[Ankur Bawiskar]

@rahulchhibb 

so what debugging did you do?

Did you use Access analyzer and see which ACL is blocking?

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