SLA report based on Incident number for last one month

[JeevithaD]

Hi,

I want to create a SLA report where it shows Actual elapsed percentage for a particular incident over a period of month.

X axis needs to incident number and Y axis needs to be actual elapsed percentage, also I want group by option based on assigned to, priority and assignment group.

[Maik Skoddow]

Unfortunately this is not possible with OOTB reporting as there is no recording of the elapsed percentage over the time.

You could try this with Performance Analytics, but not sure whether this can be achieved,