SLA was not seen under Task SLA for particular user

[Eswar Chappa]

I had some SLA's on HR task table.Where the user cannot be able to see them under Task SLA, Where as admin can see them,Please advice what can be the cause for this?

[Aman Kumar S]

Check ACL for the task sla table

[Musab Rasheed]

Hello,

They may not have access to task_sla table then ?

Regards

[Aman Kumar S]

Basic roles required are ITIL, snc_internal, sn_incident_read(for incident slas), service_viewer to be able to see task_sla records

[Aman Kumar S]

Hi @eswar 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂