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Resolved! How to Identify The Sender on Email

I have an incident where someone added a comment, but we cannot determine who.   The Notes show that an email was received for the incident.   I'm assuming that it came as a reply to a notice to the Assignment Group because there is a watermark at th...

johnfeist by Mega Sage
  • 1786 Views
  • 3 replies
  • 1 helpfuls

Filter Assignment Group based on Assigned To

Occasionally we will assign an Incident, Problem, Change to the Assigned To prior to choosing an Assignment Group.   Once the Assigned To is populated I would like to filter the Assignment Group list to include only Groups that the Assigned To is a m...

ericblanks by Tera Contributor
  • 5562 Views
  • 6 replies
  • 0 helpfuls

Resolved! Field Length's Impact on Database Space

Dear All,I am trying to increase the field length to some 3000 characters for a field.Will it affect the Database storage space ?If for some records, there is no values mentioned (Empty value in that field) will it occupy the same space in database ?...

Resolved! can't remove tree picker attribute

I'd like to remove the tree picker attribute from Task Assignment group, as it doesn't display any other information from the table. I deleted the attribute, and when that didn't work I set tree_picker=false, which also is not having any effect.On th...

find_real_file.png find_real_file.png
Sanaz by Tera Contributor
  • 3227 Views
  • 9 replies
  • 3 helpfuls

Resolved! Phone Number (E164) field Not working properly

I have a field name Additional Phone Number , the field is of type Phone Number (E164).On change of country it is not displaying the country code properly.Its working fine for USA i.e North America but for other countries it is giving the code as '0'...

amarjeet by Kilo Contributor
  • 4073 Views
  • 4 replies
  • 3 helpfuls

How to push data from one form to another form?

I am new to service now, creating an application here. I want to Push data from Form A to Form B. I can see only set fields in workflows to set the field in same form. How can I push the same data to another form?Thanks,Neha