email.origemail vs email.from
May i know what is the difference between email.origemail and email. from inbound actions?
Forum Posts
Resolved! How do I add "STARTS WITH" condition on REST API URL?
Hello We are on Jakarta. For example, I need to filter some assignment groups that starts with the name "ABCDE". How do I pass this variable into URL? What syntax I can use? Please advise. Thanks, Rajan https://xxx.service-now.com/api/now/table/cha...
Resolved! How do I know if the CI has Incident, Problem, Change tickets?
I have a WebServers CI table that holds more than 1500+ CI records. Is there any possible way where I can check the existing Incident, Change, Task tickets related to each CI rather than going into each CI's related list to confirm. Like script or so...
Why Meta Tags or Keywords in the Record Producer not getting recorded in the Update Set ?
I wanted to update few meta tags or search keyword for an Service Catalog Item via Record Producer and capture updates in an Update set, looks like all the changes with respective to meta tags on the Record Producer are NOT recorded/captured in an Up...
Resolved! If loggedin user is not member in the group then info message to select in Assign to
If logged in User is not a member in Assignment group then popup " logged in user not member in that group" upto this script working fine, at the same time, i would like to popup message" select in Assign to", in case if assign to is not empty then c...
How to see Which all Scheduled jobs are running and which all jobs failed ? Basically need to see current status for running jobs.
How to see Which all Scheduled jobs are running and which all jobs failed ? Basically need to see current status for running jobs.
Data is "(empty)" when Import excel
I want to import data excel to table, I already download the template from ServiceNow and I already input data on it, but when I Import it, the data is (empty), the field is String with length 1000. How I fix it? anybody can help me?
Resolved! How to send notification when due date reached
Hi, here i have one typical task that is send notification when Due date and time reached Ex: in incident table i have 5 incidents first ---> due date 26-04-2018 16:00:00 send notification exact at 26-04-2018 16:00:00 second--->due date 26-...
Resolved! Out of the Box reports for Configuration Management?
How to do the Version Control for Configuration Items? Also, what reports are available out of the Box for Configuration Management?
Widget for creating Standard Changes in Service Portal
Hello,We are working on making some Standard Changes available through the Service Portal. I noted a couple of issues in the widgets, the one for Proposing a New Template, as well as the actual Standard Change. For this question, I will focus just on...
Resolved! How to move one table of related list records into another table of related list table
My request is: i would like to see software installation records under Computers(cmdb_ci_computer) table of related list table Software installations.... In Both tables - Related list table is same (software installation) Condition: computer tabl...
Resolved! if logged in user is not a member in that group
Ui Action: Assign me if(gs.getUser().isMemberOf(current.assignment_group));{ current.assigned_to = gs.getUserID(); } if he is not a member in that group then popup message
Resolved! How can I deactivate a Service Item so it can not be used to log Incidents anymore?
I have identified a very generic Service Item that is being used in place of better targeted services, I wish to disable / deactivate/ hide but not just delete as this could orphan the currently logged tickets(I think?) Is there a way to hide this se...
Business rule for closing tickets
I need to create a business rule that auto closes tickets based on specific short descriptions. I am currently running the following rule. I want this rule to Automatically close with no interaction from our technicians. Every time the rule ru...
Resolved! how to enable Benchmark?
How do you opt into Benchmark? I can see there's a user account in my instance and it's currently active. Also how do you configure who receive the benchmark data, there's currently no notification setup for this?
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