Resolved! can we hide table fields using server side scripting.If so, what is the script?
Can the fields in incident table be hided by using server side scripting?
Forum Posts
Resolved! user profile photos from LDAP active directory not displaying
Hi, When i am trying to import the user profile pictures from LDAP Active directory in to servicenow, hexadecimal number for the photo is truncating so that profile picture is not showing up but where as it is working fine in our dev instance but in ...
Resolved! How to count number of child records - Relationship table
I am trying to find out the number of childs that exist to a parent by gliding the relationship table, I am using the below script but result coming as 'undefined'. var ciSysIds = ['09653fa7db4f9b00e0a45bc0cf96192c']; var agg1 = new GlideRecord('cmdb...
Model Categories - CI Class
We are currently resetting our ServiceNow instance, and implementing a lot of our modules along with developing new processes to ensure that we can support these modules properly.Two of the key items that we are working on implementing are Configurat...
why does additional comment reopen the incident?
in our incident form a customer will receive an email stating that their incident has been resolved and it provides a link to reopen it if they feel it is not resolved. Sometimes a nice customer will reply with a comment saying they were satisfied ...
Restrict Standard Change Template
In Change, is it possible to restrict a Standard Change template to only specific ITIL users in ServiceNow? For example, can the template be restricted to specific Assignment Group(s)?
Resolved! what is the use of LOCK in workflow
Hi, please explain about Lock , how it will works ?? and Don't Copy paste servicenow wiki information. explain it in real time scenario
Resolved! What are the cons to using Before Query BRs?
We're in the process of determining the best way to separate data in our SN instance. So far from what I currently understand of our business requirements I think Before Query Business Rules are going to be the best fit for our needs. I've found lots...
what is sys_history_line will contain?
what is the purpose of sys_history_line
Resolved! "Get Help" Permission Denied in Service Portal
We have just upgraded from Express. I have enabled the Service Portal. Everything seems to be working, however when I click on "Get Help" I get the attached page saying "You do not have permission to see this category". Click here for the image I've ...
Best method to check for duplicate requests?
Too many requesters' are all requesting toner even though their is already an existing request for that very same request. Presently in our Service Catalog Item (for Toner) we are using the "workflow" for the flow of the request. I'm unsure if I want...
Chat Bot integration with SNOW
Hi Team,I am working on two enhancement with integration of SNOW and Chat bot1. W need to store the chat history of the session in SNOW tables and required for reports 2.To create the incident based on the Chatbot details ?Any suggestion what would b...
Resolved! How to prevent duplicate entries in List Collector Reference Variable in a Catalog Item?
Hey guys, I made a catalog item which is as follows. I added two List Collector Reference Variables. One for Add Users called "Select Users to Add" and one for Remove Users. My goal is to make it such that when a someone fills out the form and select...
Resolved! Auto-Enable Toggle Template Bar
Hello, Anyone aware if there is any way of “globally” set the Toggle Template Bar to be auto-enable for all users across specific module/table in ServiceNow? Thank you KR Josh
How is Guided Tour Designer access granted
Hello, I have a technical writer and a content specialist who need access to build Guided Tours for my office. So far it looks like only the admin role grants access to the designer (this appears to be the case in Kingston, at least), and these fol...
