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Resolved! Display Reference Variable as a drop-down list

Hi Community,   I am trying to display a Reference variable as a drop down list.   I have added "ref_auto_completer=AJAXReferenceChoice" to the variable attributes but it still shows the magnifying glass: Am i missing something obvious?   (note: I'...

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Resolved! Extra space in Catalog item form

There is extra space showing up after all the variables on the catalog form. I tried to wrap all the variables in a container but did not help. Any ideas?

samadam by Kilo Sage
  • 3386 Views
  • 13 replies
  • 3 helpfuls

Resolved! Grant access to a dashboard

I'm an admin and I've created a dashboard.  It is visible to me under self service.  The dashboard consists of survey results from a recent survey.  I would like to make this dashboard visible to our IT department, how do i grant access to this dashb...

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How to auto-approve Request record (not the requested item)

In our Service Catalog, we have something called General Request. In short, when we make a general request, a RITM record and a REC record are created.For the workflow to proceed, we need to have the REC approved. Right now, you have to do that from ...

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alexjyong by Giga Contributor
  • 5404 Views
  • 9 replies
  • 1 helpfuls

Change Management Priority and Impact Field Values

Good Evening,   I have a customer that is new to change and they have asked several times for the meaning of the Priority values and the Impact values. I have been looking for a good write up on the documents site but haven't found one that explains ...

ZachShupp by Giga Contributor
  • 2998 Views
  • 2 replies
  • 0 helpfuls

Request and request item notification help

Hello everyone, I'm hoping you can help me... We have redone our REQ/RITM notifications several times now and we are looking for inspiration on how to best handle them.This is being triggered by customer feed back saying initially there was not enoug...

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Richard78 by Giga Contributor
  • 3326 Views
  • 1 replies
  • 3 helpfuls

Service Catalog Categories not displaying

Hi Everyone, I am attempting to update our Service Catalog (previously deactivated), however I am not seeing any categories listed in the portal, even though there are individual items appearing: I have confirmed all catalog items and categories are...

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daved999 by Tera Contributor
  • 6453 Views
  • 8 replies
  • 13 helpfuls

Resolved! why UI policy is not working on variable sets?

Hi All, I have created one variable set having 9 variables. I want to display this variable set based on the condition.I have used UI Ploicy for this.But when form loads this variable set is displaying. may I know how to make this work.   Thanks, Jen...

jennyjenny by Kilo Contributor
  • 3365 Views
  • 5 replies
  • 0 helpfuls

How to adjust variable alignment one catalog form

Hi, I have one catalog item where I  have 4 variables on the form but I want to move one variable a bit down(just moving down like if the position is 10, wanted to make it as 9). I have tried by giving order and using container splits but it is not h...

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Jagadeesh12 by Kilo Contributor
  • 2002 Views
  • 2 replies
  • 0 helpfuls