SLA

[Nafisa Zaman]

How to automate SLA clock in such a way that it gets automatically resume & pause on the basis of store’s trading hours which could be extracted from Store Opening Times field from SNOW.

[Saurav11 · Accepted solution]

Hello,

If  different restaurants have different times then you can create different schedules and SLA's based on the restaurants should not be an issue.

Please mark my answer as correct based on impact.

[Saurav11 · Accepted solution]

Please mark my answer as correct based on impact.

[Saurav11]

Hello,

You need to create a scheduled about the store’s trading hours and it will pause/resume based on that.

Please refer the below for more information:-

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-level-...

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-level-...

Please mark my answer as correct based on impact.

[Nafisa Zaman]

we can create but only if all restaurants timings are same

[Saurav11 · Accepted solution]

Hello,

If  different restaurants have different times then you can create different schedules and SLA's based on the restaurants should not be an issue.

Please mark my answer as correct based on impact.

[Saurav11 · Accepted solution]

Please mark my answer as correct based on impact.

[Nafisa Zaman]

there are 13000 stores, how I implement in each store.