SMS Carrier dropdown blank
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-19-2023 10:13 AM
Hello! Several of us on our team want to setup SMS notifications so that we can get texts after hours letting us know there are new tickets that were created. I was able to go through and got it working just fine for me, but there are a couple coworkers who don't have anything showing up when they go to select their cell carrier. Does anyone know why some of us get a list of carriers in the drop down and some don't? I'm assuming there is a permission somewhere that they are missing? I am attaching screenshots of what I see, and also what a couple others see that is blank. Thank you for any help you can provide.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-23-2023 11:15 AM
I had this same issue, and I agree it is likely related to permissions. I ended up setting a specific ACL on that table to allow "read" for "itil" and that resolved it for me.
